Rates and Reservations

• Daily rates in Brazilian reais (R$).
• Children policy:

Non-paying child: one child up to 4 years old stays free when sharing a room with two paying guests.

Non-paying minors are not entitled to a bed. In the case of babies, the person responsible for the reservation can request a crib at the time of booking.

If the hotel has availability, a room with an extra bed will be assigned for the non-paying child.

When a family has more than one child under 4 years of age per apartment, children exceeding this number will be considered paying guests, so that the family can be adequately accommodated.

All children must be mentioned at the time of booking.

VERY IMPORTANT: we remind you that, in accordance with the Statute of Children and Adolescents, all minors must have their documents with them at the time of check-in and have authorization to stay when not accompanied by their parents or legal guardians.

• Breakfast is included in the daily rate when served in the breakfast room from 6:30 a.m. to 10:00 a.m.
• We do not charge a service fee.
• A Room Tax of R$ 4.00 per room/day will be charged.
• Daily rates start at 2:00 p.m. and end at 12:00 p.m. (noon)
• Tour groups: daily rates start at 2:00 p.m. and end at 11:00 a.m., due to the large number of apartments used and the need to serve the next customers at the contracted time.
• The hotel is not equipped to accommodate pets.
• Parking is available upon reservation at no cost to guests.
• We ask guests traveling with large vehicles (pickup trucks) to contact the hotel to confirm parking availability, as space is limited.

WhatsApp: +55 47 99161-2224

• Reservations made directly with the hotel will always require advance payment.
• This payment will be made subject to the chosen rate condition.
• For reservations made abroad, the only way to guarantee the reservation is to send data from an international credit card. It is not possible to pay in installments for cards issued outside Brazil.
• We remind customers that it is impossible to make a “not present” payment with a debit card. The banking system does not allow it.
• Free cancellation up to 14 days before check-in.

• Reservations canceled up to 30 days before check-in date will incur in a 10% fee, out of the total amount of the reservation. The remaining amount will be returned.
• Reservations canceled within 30 days prior to check-in date will incur in a 50% fee, out of the total amount of the reservation. The remaining amount will be returned.
• Reservations not formally canceled up to 02 days prior to check-in will not have any returned amounts.
• Reservations with payments in advance (pre-payment, partial or full) shall be canceled by email only, at reservas@hotelrosenbrock.com.br. Any refund to the customer will be only possible upon cancellation request by email, respecting the deadlines above.

• Children under eighteen years old can only stay with their parents or legal guardian, upon presentation of supporting documentation (guardian and child documents proving the relationship, such as photo ID card or birth certificate).
• Minors accompanied by other relatives, such as uncles, grandparents, cousins, etc., must present a photo ID card or birth certificate and an original written authorization from their parents, with signatures duly recognized in a notary’s office, when checking-in. This written authorization must inform check-in and check-out dates, the reason for the child’s accommodation and the parent’s phone number. CLICK HERE FOR THE AUTHORIZATION MODEL.
• Under the regulations of Federal Law 8.069, of July 13th, 1990, it is prohibited to accommodate children under the age of eighteen years unaccompanied by their parents, without a document authorizing their accommodation.
• All children and teenagers must show proof of identity or birth certificate upon check-in. WITHOUT THE PRESENTATION OF ANY OF THESE DOCUMENTS, THE ACCOMMODATION WILL NOT BE POSSIBLE.